W5 Case Management software: streamline • manage • collaborate

Software developers, customer service agents, business managers. We are a growing group of dedicated professionals.

About OUR TEAM

About our Software

31 King Street, Unit 4, Barrie, Ontario L4N 6B5 Canada | +1.705.719.7209 | sales@bccorp.com

W5 Case Management is about more than managing your operation from intake to product delivery and everything in between. It’s about understanding and growing your business.

How many things do you and your staff do every day over and over? Get this, do that, repeat. It’s not just about saving time on repetitive tasks. It’s about making sure they don’t get missed when you have a long list of to do’s that need doing now.- Automation

Documents, thousands and thousands of documents. Getting them, organizing them, securing them, distributing them. It’s a big job and critical to your success. - Document Management

Managing third party services. Things change. Cancellations happen. So what happens when you forget to notify the transportation company or the interpreter or cancel that rental? - Third Party Service Management

Time constraints and customer SLA’s. It’s not enough that you need to meet those challenges but you have to measure and report your successes and failures. So how well do your providers perform? Where and what are the potholes that trip up your staff? Can you show your customers that their trust is well placed? - Workflow + Business Intelligence Analytics

Communication. Emailing messages, status updates and requests. Sending documents and records. Issuing quick notifications. Securely involving your clients and providers online in real time. Getting information to those who need it, when they need it, how they need it is a vital component for frictionless collaboration. - Messaging + Collaboration Portals

Auditing and reporting. Audits, whether internal or external, are necessary and can be a challenging and time consuming exercise. Assembling a full package of notes, actions, records, documents, communications and other supporting material on a case or a cross section of cases. - Advanced Case Management